Vionix Labs designs AI agents for businesses, voice agents, embedded AI solutions and custom eshops & mobile apps with AI chatbots — for Greece and international markets.
The voice agent picks up the phone, understands natural speech, answers the routine questions and books appointments straight into your calendar. When a request is complex it hands the call to a person along with a summary of the conversation.
Most calls are about the same few things: opening hours, availability, prices, booking or moving an appointment. At peak the line is busy, and out of hours nobody picks up at all.
Out of hours first, where the risk is nil. Then it expands into peak times.
We catalogue the most common reasons people ring you and write the answer for each one, in your own words.
The agent connects to your phone system and appointment calendar so it works from live availability.
It starts out of hours, we review recordings weekly, and it moves into peak times once it has earned it.
We connect to VoIP systems and calendars over SIP and API.
Booking and rescheduling without anyone picking up the phone, with reminders.
Reservations, hours and common guest questions, in several languages.
Fault reports captured with the right details and prioritised.
It handles natural speech, reads names and dates back to the caller to confirm, and asks for clarification when unsure rather than guessing.
We state up front that a digital assistant is answering. In practice most callers care about getting their request resolved quickly.
It transfers the call to a person along with a summary of the conversation so far, so the customer does not have to repeat themselves.
Yes. It checks live availability, offers times, books the slot and sends a confirmation, with no second entry from you.
Usually not. We connect over SIP to your existing VoIP system. If you are on an analogue line we assess it during the free review.
Calls are recorded with notice to the caller, stored encrypted and retained for as long as your policy specifies.
An experience booking system in production: real-time availability and automatic confirmations — the same calendar logic the voice agent books appointments into.
Shown anonymously: no logos, names or client details.
See all three projectsIn a free 20-minute call we work out how many calls go unanswered and what it would mean if every one of them was picked up.
